Reference

What Governs Your Account on 999a

These legal terms set out the rules that apply when you open and use a 999a account, including how your data is handled, what we can and cannot do, and where our service is available under local law.

Jurisdiction-aware accessAccount terms in plain EnglishJazzCash, Easypaisa, Raast wallet rulesPakistan-eligible regions onlyData and privacy commitments
999a What Governs Your Account on 999a
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a dispute over a transaction, or a request to access or delete your account data, our support team handles these separately from general account queries. Use the channels below to raise a formal legal or policy concern — include your account ID and the specific policy section you are querying so we can route it correctly.

Live Chat — Policy Queries Open chat from your account dashboard and select the Legal or Policy category. Have your account ID ready so the agent can pull up your record without delay.
Email — Formal Disputes Send a written dispute or data request to our support email. Reference the relevant clause or policy section and attach any transaction confirmation from JazzCash, Easypaisa, or Raast.
Account Notification Centre Check your in-account notification centre for policy update notices. All term amendments are posted there before they take effect so you can review them in your own time.
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We keep your personal data only as long as your account is active or as required by applicable law. You can request a copy of what we hold or ask us to delete your data by raising a formal request through live chat or email — we respond within the timeframe stated in our privacy notice. Cookie use is limited to session management and performance tracking; we do not sell data to third parties.

Data Retention

Account data is held for the period your account is active plus any legally required retention window. Once that period lapses, records are purged from active systems.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to track page performance. You can adjust cookie preferences from the settings menu on your account.

Account Security

Your account is protected by OTP verification on login and on withdrawals. If you notice unrecognised activity, freeze access instantly from the security tab and contact support.

Right to Access and Correct

You can request a full export of your account data or ask us to correct inaccurate records. Raise the request through email support with your account ID and we process it promptly.

Legal and Policy Questions We Hear Most

These are the questions we get asked most often about our terms, account rights and how our policies apply in Pakistan. If your question is not here, raise it through live chat and select the Legal category.

Access depends on local law and the region you are in. We serve eligible regions where online gaming is permitted under local law. If you are unsure, check your local legal position before opening an account.

When you close your account, your personal data is retained for the legally required period and then purged. You can request confirmation of deletion through email support using your account ID.

Yes. Send a data access request to our support email with your account ID. We will compile and send your account data export within the timeframe stated in our privacy notice.

Every JazzCash and Easypaisa transaction is logged against your verified account. If you raise a dispute, share the transaction confirmation from your mobile wallet app and our team can match it to your account record.

Any amendment to our terms is posted in your in-account notification centre before it takes effect. We do not apply changes retroactively without giving you the chance to review them first.

Email our support address with your account ID, the policy clause in question, and a brief description of the issue. We treat formal complaints separately from general queries and respond within the stated policy period.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.